Frequently Asked Questions

• How can I track my order?

  You can track you order easily online by logging into your customer account. You will also receive a confirmation email once your parcel has been shipped.
  During this exceptional period, please be aware that deliveries may take a little longer than usual due to extra measures put in place to help keep colleagues and customers safe. Thank you for your understanding.

• How do I contact the customer service team?

  We're always happy to hear from you! Please get in touch with us using our contact form for any queries you may have.
  A member of our customer care team will reply to your request as soon as possible.

• How can I return an item for an exchange or a refund?

  We want you to be 100% satisfied with your purchase, which is why we allow you up to 100 days to change your mind!
  
  To return your order for an exchange or refund, please follow the instructions on the returns slip on the back of your invoice. Items should be returned in their original packaging to the following address:
  
  Atlas For Men
  Bollore Logistics Canada
  3400 Rue Douglas B Floreani,
  Saint-Laurent, Quebec
  H4S 1V2

• How can I pay for my order?

  You can pay for your order:
  
  - By bank card directly online via our website: Mastercard or Visa. Payment is secure thanks to a Secure Socket Layer encryption which guarantees a high level of protection.
  - PayPal: Pay by card without entering your bank details. You will only be asked for your PayPal email address and password.

• How can I update my address?

  - Login to your customer account online and click on the "Manage my personal details" section to modify your address. - When you confirm your order, you can update your address when you get to the "Shipping" step of the chekout process.

• How do I request an Atlas For Men catalogue?

  You can request the latest catalog from our customer service team by:
  
  Email: go to the Contact Us section of our website
  By telephone: 1-833-961-2283 (toll free)
  By mail: Atlas For Men, CP 67 Saint-Martin, Laval QC, H7V-3P5

• What is a promo code and what can I use it for?

  Promo codes are exclusively for Atlas For Men customers which you can use to enjoy certain benefits such as discounts on your purchases, free shipping, or complimentary gifts for example. Promo codes cannot be combined with any other offers or promotions; only one promo code may be used per order.