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Frequently Asked Questions

Frequently Asked Quetions

  • How can I track my order?

    You can track you order easily online by logging into your customer account. You will also receive a confirmation email once your parcel has been shipped.
    During this exceptional period, please be aware that shipping may take a little longer than usual due to extra measures put in place to help keep colleagues and customers safe. Thank you for your understanding.

  • How do I contact the customer service team?

    Please get in touch with us using our contact form.
    We will reply to your request as soon as possible.

  • How can I return an item for an exchange or a refund?

    We want you to be 100% satisfied with your purchase which is why we allow you up to 60 days to change your mind and return your order for an exchange or refund.

    To return your order, please follow the instructions on the return slip on the back of your invoice. Items should be returned in their original packaging to the following address:

    Atlas For Men
    Bollore Logistics Canada
    3400 Rue Douglas B Floreani,
    Saint-Laurent, Quebec
    H4S 1V2

  • How can I pay for my order?

    You can pay for your order:

    - By credit card directly online via our website: Mastercard or Visa. Payment is secure thanks to a Secure Socket Layer encryption which guarantees a high level of protection.
    - PayPal: Pay by card without entering your bank details. You will only be asked for your PayPal email address and password.

  • How can I update my address?

    - Login to your customer account online and click on the "Manage my personal details” section to modify your address.
    - When you confirm your order, you can update your address when you get to the “Shipping” step.

  • How do I request an Atlas For Men catalogue?

    You can request the latest catalogue from our customer service team by:

    Email: go to the 'Contact Us' section of our website
    Telephone: 1-833-961-2283 (toll free number)
    By post: Atlas For Men, CP 67 Saint-Martin, Laval QC, H7V-3P5

  • What is a promo code and what can I use it for?

    Promo codes are exclusively for Atlas for Men customers and provide you with amazing discounts or offers (e.g. free gift, free shipping, etc.)